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TERMS & CONDITIONS
RETURNING:
All returns(*) and exchanges must be requested no later than 10 calendar days after receiving the product. The product must be sent back to Trendhere within 30 days from the date of delivery.
RMA (Return Merchandise Authorization)
write an e-mail to returns@trendhere.com to request authorization prior to return.
You will be given a Return Authorization Number, which must accompany the item(s) being returned and all the instructions to quickly return the item.
All product being returned to our warehouse must be authorized and reference an RMA # on the return packing list
We reserve the right to refuse any return that has not been authorized or due to a refused delivery by recipients.
RULES ABOUT GOOD CONDITION:
Your purchase is shipped brand new. Items that you return to Trendhere must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before the can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paperworks (this includes warranties and authenticity cards), parts and accessories (including dust bags) to insure full credit. The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage.
Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on carpet. If the soles are scuffed from trying the shoes on at a fitting we cannot take them back.
The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in! This is the best packaging to use for returns.
Shoes or bags that have been dyed are not returnable or exchangeable.
We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can't accept the return
RULES ABOUT RETURN PROCEDURE:
Please note that a complete return or exchanges may be asked once and only by following exactly the procedure of returning that the Terendhere Customer Service gives you by e-mail when you ask for a RMA#(*) . us.The shipping cost will be paid by Trendhere.com only and exclusively when the return is a result of our error. If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service within and no later than 5 business days.
No fees are due if the return is caused by a fault on our part (wrong order shipped, etc.).
(*) Please note that an exchange/return can be just requested once per order.
You can exchange an item sending it back within 7 days from the receiving date. An exchange can be asked only once per item
We ship the exchange product when the original product is delivered back to Trendhere.com.
Refunds are processed after checking returned items integrity and within 30 days from receiving back the item. Credits may take up to 15 days to appear on the statement of your credit card; that depend on the type of credit card used or on your bank.
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